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Photography FAQ

How soon can you take pictures of my listing?
When will my pictures be ready?
How can I get my pictures?

Virtual Tour FAQ

Why can’t I see the Virtual Tour Image?
Why doesn’t the Virtual Tour Image spin immediately?
How can I change the names on my Virtual Tours and Images?

Blast Email FAQ

How can I remove myself from your Blast Email list?
How did you get my name and email address?
How can I subscribe to your Blast Email Program?
How does the Blast Email Marketing Program work?
How do I send a Blast Email?
How do I know the email went out?
Do you sell your email list?
Why are your Blast Emails showing up in my Spam Folder?
Why does everything in the email show up in text and links?
How do I know your email is safe and without any virus programs attached?
Photography FAQ
How soon can you take pictures of my listing?
We have as many as 4 photographers out shooting pictures any given day. That means that you can expect your property to be photographed in one or two days from the time you place your order. Exceptions to that rule would be properties that are significantly out of the general Denver Metro Area.
When will my pictures be ready?
Your pictures will commonly be available to you and the tours posted by the close of business the day following the shoot. However, due to unforeseen technical errors that may affect our ability to complete them, please allow up to 2 business days for completion.
How can I get my pictures?
When each tour is completed, a confirmation email from Info@ProHomeSites.com will be sent to you containing the appropriate links to reach your still pictures and tours. If you miss the email, you can sign-in to your www.ProHomeSites.com account to create your photo download file and view the online presentation.

Virtual Tour FAQ
Why can’t I see the Virtual Tour Image?
All computers that have moving pictures use a Java™, or Flash™ applet to view them, and these applets need to be updated periodically as do all other programs. We’ve built-in a link that takes you to www.Java.com for that purpose. Click on the button in the Java Free Software Download area and follow the instructions. When Java has been updated, the Virtual Tour should play normally.
Why doesn’t the Virtual Tour Image spin immediately?
We are firm believers in the phrase “You only have One Time to make a First Impression” and we do everything possible to insure that the tours are of the highest quality when viewed. Because of this, we use a slightly larger file size for our products and they will take between 3 and 7 seconds to load using a broadband connection. We firmly believe that the extra second or two to download the tour will not discourage anyone from viewing the product, and your sellers will appreciate the high quality, depth of color and no distortion that our tours offer.
How can I change the names on my Virtual Tours and Images?
You can change, edit and re-arrange all of the photography and tours at any time. Go to www.ProHomeSites.com and sign-in to your account and you can make all of the desired changes.

Your logon is the email address that you have on file with us, and your password is one that you selected when you placed your order.

If you do not have a current logon and password, either email, or call us with the password that you would like to use.

Blast Email FAQ
How can I remove myself from your Blast Email list?
You can remove yourself at any time from our distribution list by simply clicking on the remove button on the email, or by visiting www.ProHomeSites.com/Email/Unsubscribe/. Proper use of our unsubscribe feature will remove your address from our list permanently and immediately. However, emails that have been sent prior to the removal, that have not yet been received by the removed address may still be received.
How did you get my name and email address?
We obtain email addresses from several different sources. The primary source is from www.real-estate-agent-lists.com. Additional addresses come from our registered clients, and finally, agents that have subscribed directly to our service.
How can I subscribe to your Blast Email Program?
The easiest way is to send us an email asking to be added to our list. Or simply click on the following link. subscribe@digitalmagicpro.com
How does the Blast Email Marketing Program work?
The Blast Email is designed as an electronic brochure for agents that want to reach a wide audience at a very competitive cost. Reaching over 12,000 agents per email, the cost per person is far lower and more efficient than sending paper brochures to individuals in offices.

Custom messages can be sent to us via email for agents that want to have a different header for their property.
How do I send a Blast Email?
In order to send a blast email to the agents on our list, you will either need a pre-made document you wish to send, or a property posted to our www.ProHomeSites.com system to use the predefined document template available from that product. Additionally, although we do allow marketing of non real estate services to our list, we will not send agent recruiting emails.
How do I know the email went out?
The best way is to be on our email list. We can view delivery statistics on every email that is sent and can tell how many people received the email. However it is not possible for us to determine if the email was delivered to a users Inbox, Junk folder, or silently blocked by the target email server. On rare occasions, certain email providers may block subsets of, or entire email blasts to their customers. We constantly work to provide the best list, and work with these email providers to attempt to increase viewership of emails we send.
Do you sell your email list?
No. Our list is for our own use and will not be sold to anyone.... at any time.
Why are your Blast Emails showing up in my Spam Folder?
Because we send out thousands of emails, many ISP’s occasionally treat them as spam and deliver them to you in your spam box. To prevent this from happening, you can put our address on your approved sender list, and they will show up normally.
Why does everything in the email show up in text and links?
Chances are that you are receiving the emails in your spam box. Simply click and drag the email to your main email box and our pictures will appear and the email will be formatted properly.
How do I know your email is safe and without any virus programs attached?
We take every precaution to insure that the Blast Emails we send are free from any virus infections by scanning them with 3 different email virus protection programs before they are sent. We also change the main name for our list after each email is sent, so a virus from a client’s computer can not be sent through our list by accident. By changing the name of our email list frequently, any inbound attack is prevented automatically. In addition, our main email list is protected by passwords, and other internal security features that prevent the outside world from gaining access.