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Photography FAQ

How soon can you take pictures of my listing?
When will my pictures be ready?
How can I get my pictures?

Virtual Tour FAQ

Why can’t I see the Virtual Tour Image?
Why doesn’t the Virtual Tour Image spin immediately?
How can I change the names on my Virtual Tours and Images?
Photography FAQ
How soon can you take pictures of my listing?
We have as many as 4 photographers out shooting pictures any given day. That means that you can expect your property to be photographed in one or two days from the time you place your order. Exceptions to that rule would be properties that are significantly out of the general Denver Metro Area.
When will my pictures be ready?
Your pictures will commonly be available to you and the tours posted by the close of business the day following the shoot. However, due to unforeseen technical errors that may affect our ability to complete them, please allow up to 2 business days for completion.
How can I get my pictures?
When each tour is completed, a confirmation email from Info@ProHomeSites.com will be sent to you containing the appropriate links to reach your still pictures and tours. If you miss the email, you can sign-in to your www.ProHomeSites.com account to create your photo download file and view the online presentation.

Virtual Tour FAQ
Why can’t I see the Virtual Tour Image?
All computers that have moving pictures use a Java™, or Flash™ applet to view them, and these applets need to be updated periodically as do all other programs. We’ve built-in a link that takes you to www.Java.com for that purpose. Click on the button in the Java Free Software Download area and follow the instructions. When Java has been updated, the Virtual Tour should play normally.
Why doesn’t the Virtual Tour Image spin immediately?
We are firm believers in the phrase “You only have One Time to make a First Impression” and we do everything possible to insure that the tours are of the highest quality when viewed. Because of this, we use a slightly larger file size for our products and they will take between 3 and 7 seconds to load using a broadband connection. We firmly believe that the extra second or two to download the tour will not discourage anyone from viewing the product, and your sellers will appreciate the high quality, depth of color and no distortion that our tours offer.
How can I change the names on my Virtual Tours and Images?
You can change, edit and re-arrange all of the photography and tours at any time. Go to www.ProHomeSites.com and sign-in to your account and you can make all of the desired changes.

Your logon is the email address that you have on file with us, and your password is one that you selected when you placed your order.

If you do not have a current logon and password, either email, or call us with the password that you would like to use.